Terms and conditions

For any type of exchange or return, you have to print and fill out the return request form, and insert it in the packaging of the product to be returned. return request .

If the responsibility for the exchange or return is Esports Rueda, either by defect / product defect or error on our part, you should contact Info@esportsrueda.com at our phone number; 937986547 and we will collect the merchandise at no additional cost to you.

If the responsibility for the exchange or return is yours, by:

Change of size or product

Error on your part

Color and other variations between the photographs on the website and the physical product, due to the digitization of the images.

You must send the product to the following address, assuming the shipping costs. We will not accept returns postage due, and the shipping and return costs of the purchase made will not be paid.

ESPORTS RUEDA, Ronda O'Donnell, 56, 08302, Mataró, (BARCELONA)

If you have chosen to return the money, we will do so within a maximum period of 7 business days, from when we receive the merchandise with the return form correctly completed.

  Changes

If you are not satisfied with your purchase, you can request the exchange or return by contacting us. We will offer you the existing alternatives or we will pay you the amount of your order. Except in the following circumstances:

? Items that have been washed or used? Items without label or original packaging? Items not shipped complete. ? Dirty or defective items caused by negligence, misuse or improper handling.

If you want to change any product in your order, the shipment of the new product will carry the same purchase conditions as an initial order.

In the case of requesting the refund of the money, the payment will be made (within a maximum period of 7 business days) to your card or PayPal account if it is the payment method you used in the purchase, or, by providing us with your number of account if you have chosen another payment system.

Refunds of money will be made in the same way that the original payment was made, if it has been by deposit or bank transfer; in which case we will need your account number to be able to make a transfer (the account number must be provided via email). Once the refund of the money has been authorized after receipt of the product, it will be processed within a maximum period of 7 business days.

If you want to send us a claim, you can write us an email to info@esportsrueda.com. We will analyze your case as soon as possible, and we will try to give you an adequate and fair solution.

1. Scope of application

The purchase and sale contracts concluded through the electronic commerce www.esportsrueda.com between Esports Rueda and the consumer will be governed by the following General Contract Conditions.

2. Parties to the contract

The sale contract is concluded with Fco Miguel Rueda Falcon (hereinafter, Esports Rueda), with Tax Identification Code 38798236L, with registered office at Rda O`donnell, 56 bajo, Mataró, Barcelona, ​​Spain. You can contact us by phone 937986547, or by email at the address Info@esportsrueda.com

3. Conclusion of the contract

By clicking on the "finalize purchase" button, you issue a binding declaration of intent by which you accept the conclusion of the order, forcing payment of the order. You will then receive the acknowledgment of receipt of your order, confirming the conclusion of the contract.

4. Language

The contract may be formalized in Spanish.

5. Contract file

The contracts concluded in the online store are archived. You can access the orders placed in your customer account or by sending an email to Info@esportsrueda.com

6. Price

The prices shown include the legally applicable Value Added Tax (VAT) and are indicated in euros. Unless expressly stated otherwise, the prices indicated do not include shipping costs. Deliveries made to destinations outside the European Union may entail additional expenses and be subject to fees and taxes, especially those of a customs nature and on the value added to the import. The totality of the expenses originated by the non-EU destination will be assumed by the buyer.

7. Delivery

The products offered on the website will only be sent to addresses in Germany, the United Kingdom, France, Switzerland, Spain, the Netherlands and Poland.

In Spain, deliveries will be made in the Peninsula and Balearic Islands regions. No shipments will be made outside the mentioned delivery area. The delivery time is 1 to 5 days. Products whose deliveries require different deadlines will reflect this particularity in their description. The product will only be sent once the payment has been received.

8. Shipping costs

The following shipping costs will apply regardless of the number of items: Spain, United Kingdom, France, Switzerland, Spain, Holland, Germany and Poland: € 5.95.

9. Payment methods

The following payment methods are offered: bank transfer, credit / debit card and PayPal. If you select bank transfer, you will be provided by email the details of the account to which you must make the transfer.

10. Transfer of risk

The risk of loss or deterioration of the merchandise will be transmitted to the consumer when he or a third party indicated by him, other than the carrier, has acquired his material possession.

It is important that you inspect the package upon delivery. If you detect that the package is in poor condition, report the problem to the transport agency and contact: Info@esportsrueda.com

11. Information on withdrawal for consumers

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us, Esports Rueda, Rda O'donnell 56, bajo, 937986547, Info@esportsrueda.com your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by mail post, fax or email). You can use the model withdrawal form below, although its use is not mandatory. To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have submitted proof of the return, depending on which condition is met first. You must return or deliver the goods directly to us or to [Esports Rueda, Rda O'Donnell, 56, low], without any undue delay and, in any case, no later than 14 calendar days from the date on which notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. You will have to bear the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

The right of withdrawal will not be applicable to contracts that refer to:

• a) The supply of goods made according to the specifications of the consumer and user or clearly personalized.

• b) The supply of goods that may deteriorate or expire quickly.

• c) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery. • d) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

(You only have to fill in and send this form if you want to withdraw from the contract)

- For the attention of Esports Rueda, Rda O'donnell, 56, bajo, Info@esportsrueda.com - I hereby inform you / we communicate (*) that I withdraw from / we withdraw from our (*) sale contract of the following good / provision of the following service (*) - Order on / received on (*)

- Name of the consumer and user or consumers and users

- Domicile of the consumer and user or consumers and users

- Signature of the consumer and user or consumers and users (only if this form is submitted on paper)

- Date

(*) Delete as appropriate.

12. Guarantees

All the products offered on the website have the legal guarantee of conformity of 2 years in accordance with the conditions established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

13. After-sales service

Our customer service is at your disposal to deal with any possible claim. You can contact us by phone 937986547 at the email address Esports Rueda, Rda O’donnell, 56 bajo, 08302 Mataro, (Barcelona) You can also contact us by email at the address Info@esportsrueda.com

14. Reservation of title

The property of the product will be transmitted by means of the full payment of the price.

Description of the right of withdrawal

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us at [Esports Rueda, Rda O'donnell, 56, bajo, 08302 mataro or at Info@esportsrueda.com] of your decision to withdraw from the contract through an unequivocal statement (for example , a letter sent by post, fax or email] You can use the model withdrawal form below, although its use is not mandatory.

To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have submitted proof of the return, depending on which condition is met first.

You must return or deliver the goods directly to us or to [Esports Rueda, Rda O'Donnell, 56, bajo, 08302 Mataro], without any undue delay and, in any case, no later than 14 calendar days from the date of date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. You will have to bear the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

The right of withdrawal will not be applicable to contracts that refer to:

    • a) The supply of goods made according to the specifications of the consumer and user or clearly personalized.

    • b) The supply of goods that may deteriorate or expire quickly.

    • c) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

    • d) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

Model withdrawal form

(You only have to fill in and send this form if you want to withdraw from the contract)

- For the attention of Esports Rueda, Ronda O’donnell 56.08302, Mataro or at info@esportsrueda.com

- I hereby inform you / we communicate (*) that I withdraw from me / we withdraw from our (*) sale contract of the following good / provision of the following service (*)

- Ordered on / received on (*)

- Name of the consumer and user or consumers and users

- Domicile of the consumer and user or consumers and users

- Signature of the consumer and user or consumers and users (only if this form is submitted on paper)

- Date

(*) Delete as appropriate.

Description of the right of withdrawal

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us at [Esports Rueda, Rda O'donnell, 56, bajo, 08302 mataro or at Info@esportsrueda.com] of your decision to withdraw from the contract through an unequivocal statement (for example , a letter sent by post, fax or email] You can use the model withdrawal form below, although its use is not mandatory.

To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have submitted proof of the return, depending on which condition is met first.

You must return or deliver the goods directly to us or to [Esports Rueda, Rda O'Donnell, 56, bajo, 08302 Mataro], without any undue delay and, in any case, no later than 14 calendar days from the date of date you notify us of your return decision.