Privacy policy

Privacy Policy

Thank you for your interest in our online store. Protecting your privacy is very important to us. Below we inform you in detail about the processing of your data.

1. Access and accommodation data

You can visit our web pages without identifying yourself. Each time a web page is accessed, the web server only automatically saves a file called Server-Logfile, which contains, for example, the name of the requested file, its IP address, the date and time of access, the amount of data transmitted and the provider who performs the access (access data) and who documents the access. These access data are analyzed exclusively in order to ensure the proper functioning of the page, as well as to improve our offer. This serves to safeguard, in the context of a weighing of interests, our overriding legitimate interest in the correct representation of our offer. All access data is deleted no later than seven days after you access the page.

2. Collection and use of data for the performance of the contract and when creating a customer account

We collect personal data when you voluntarily provide it to us when placing an order, when you contact us (eg via the contact form or email) or when opening a customer account. The mandatory fields are marked as such, since in these cases we necessarily need the data for the processing of the contract, the treatment of your contact or to open your customer account, and without which you will not be able to complete the order. and / or the opening of the account or sending the contact. The data that is collected is derived from the corresponding data collection forms. We use the data you provide to process the contract and to process your inquiries. After fully processing the contract or canceling your customer account, your data will be restricted for further processing and once the possible fiscal and commercial retention periods have elapsed, they will be canceled, provided that you have not given your express consent for further use. of your data or that we reserve the right to further use of the data that is legally permitted and of which we inform you in this statement. The cancellation of your customer account can be done at any time, either by sending a message to the contact address listed below or through an existing function in the customer account itself.

3. Data transmission

For the fulfillment of the contract, we transmit your data to the courier company in charge of the transport, whenever this is necessary for the delivery of the ordered goods. Depending on the payment service provider you choose during the order process, we will transmit the payment data collected for the processing of payments to the credit institution in charge of the payment and, where appropriate, to the payment service provider contracted by us or the chosen payment service. In part, the chosen payment service providers also collect this data themselves, whenever you open an account with them. In this case, you must register during the ordering process with your access data in the account of the payment service provider and the data protection declaration of the corresponding payment service provider will apply.

4. Email and direct mail newsletter

Email advertising with registration for the newsletter

If you register to receive our newsletter, we will use the data necessary for this or that you have provided us separately to periodically send you our newsletter by email, in accordance with your consent. It is possible to unsubscribe from the newsletter at any time and can be done either by sending a message to the contact address listed below or through a link provided for this in the newsletter. After unsubscribing, we will cancel your email address, provided that you have not given your express consent for a different use of your data or we have not reserved the right to further use of the data, which is legally permitted and for which you we report in this statement.

Advertising by post and your right to object In addition, we reserve the right to use your first and last names, as well as your postal address, for advertising purposes, eg. ex. for sending interesting offers and information about our products by post. This serves to safeguard, within the framework of a balance of interests, our overriding legitimate interest in the advertising approach to our clients.

5. Integration of the Trusted Shops Trustbadge badge

The Trusted Shops Trustbadge is integrated into this website to display its quality seal and collected reviews, as well as to offer Trusted Shops products to buyers after placing an order.

This serves to safeguard, within the framework of a balance of interests, our overriding legitimate interest in an optimal marketing of our offer by enabling a secure purchase, in accordance with Article 6, paragraph 1, letter f) of the GDPR. The Trustbadge, and the services advertised with it, are part of the offer of Trusted Shops GmbH, Subbelrather Str. 15C, Colonia C.P. 50823, Germany. A distribution network provider (CDN) provides the Trustbadge as part of a custom treatment.

Trusted Shops GmbH uses service providers from the USA. An adequate level of data protection is guaranteed. You can find more information about the data security of Trusted Shops GmbH here: https://www.trustedshops.es/aviso-legal/

Each time the Trustbadge is loaded, the web server automatically saves a server log file, which contains the IP address, the date and time of the visit, the amount of data transmitted and the requesting provider (access data), while recording the visit. Individual access data is stored in a security database for analysis of security problems. Log files are automatically deleted no later than 90 days after they are created.

Additional personal data will be transferred to Trusted Shops GmbH, insofar as, after placing an order, you have opted for the use of Trusted Shops products or have already previously registered to enjoy their use. In this case, the contractual agreement established between you and Trusted Shops will apply. For this purpose, personal data is automatically collected from the order data.

The verification of whether you as a buyer are already registered for the use of a product, will be carried out in an automated way through a neutral parameter, the email address using a one-way cryptographic function with a hash algorithm. Before transmission, the email address will be converted to that hash value that Trusted Shops cannot decrypt. After searching for a match, the parameter will be cleared automatically.

This is necessary for the fulfillment of our overriding legitimate interests, as well as those of Trusted Shops in terms of providing the buyer protection guarantee for that particular order, as well as the transaction evaluation services according to Art. 6, paragraph 1, letter f) of the GDPR. You can find more details about this, including the right to object, in the Trusted Shops Privacy Policy linked above or within the Trustbadge.

6. Cookies and web analysis

In order to make the visit to our website attractive, enable the use of certain functions, display suitable products or carry out market research, we use so-called cookies on different pages. This serves to safeguard, in the context of a balance of interests, our overriding legitimate interest in the optimized presentation of our offer. Cookies are small text files that are automatically stored on your terminal. Some of the cookies used by us are deleted at the end of the browsing session, that is, after you close your browser (so-called session cookies). Other cookies are kept on your terminal and allow us to recognize your browser on the next visit (permanent cookies). The duration of the storage can be seen from the summary in the cookie settings of your browser. You can configure your browser to inform you about the installation of cookies and decide in each case whether to accept it or to block the acceptance of cookies in certain cases or in general. Each browser has a different way of managing cookie settings. The administration of cookies is described in the help menu of each browser, which explains how you can change the cookie settings. You will find it in the following links of the corresponding browsers:

Internet Explorer ™: https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies Safari ™: https://support.apple.com/kb/ph21411? locale = es_ES Chrome ™: https://support.google.com/chrome/answer/95647?hl=es&hlrm=en Firefox ™: https://support.mozilla.org/es/kb/habilitar-y-deshabilitar- cookies-websites-track-preferences Opera ™: http://help.opera.com/Windows/10.20/es-ES/cookies.html

Use of Google (Universal) Analytics for web analysis For the website analysis, this website uses Google (Universal) Analytics. The web analysis service is offered by Google Ireland Limited, a company registered and operated under Irish law, based at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.es). This works according to art. 6, para. 1, letter f), GDPR, to safeguard, within the framework of a weighing of interests, our overriding legitimate interest in the optimized presentation of our offer. Google (Universal) Analytics uses methods that allow an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is generally transferred to a Google server in the USA and stored there. By activating the IP anonymizer on this website, the IP address is shortened before transmission in the Member States of the European Union or in other States party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. In principle, the anonymized IP address transmitted by your browser in the context of Google Analytics will not be linked to other Google data. After our use of Google Analytics has ended, the data collected in this context will be deleted.

If information is transmitted to Google servers in the USA, the American company Google LLC is certified according to the EU-US Privacy Shield. The current certificate can be found here [link to: https://www.privacyshield.gov/list]. Under this agreement between the US and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.

You can prevent the recording of the data provided by the cookie to Google regarding the use of the website (including your IP address), as well as the processing of this data by Google by downloading and installing the browser plug-in on your computer. available through the following link: https://tools.google.com/dlpage/gaoptout?hl=es

As an alternative to the browser plug-in, you can click on this link to prevent the recording of data by Google Analytics on this website in the future. To do this, an opt-out cookie is installed on your terminal. If you delete your cookies, you will need to click the link again.

7. Sending email reminders to give a rating

Trusted Shops feedback reminder If you have given us your express consent to do so during or after your order, we will forward your email address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de), for have a feedback reminder sent to you by email. This consent may be revoked at any time by sending a message to the contact address below or directly in front of Trusted Shops GmbH.

8. Contact options and your rights

As an interested party, you have the following rights, in accordance with the General Data Protection Regulation (RGPD): • pursuant to art. 15 RGPD, the right, to the extent indicated there, to obtain information about the personal data that concerns you and that we process;

• according to art. 16 RGPD, the right to obtain without undue delay the rectification or completion of the personal data concerning you;

• according to art. 17 RGPD, the right to obtain the deletion of personal data that concerns you, as long as the treatment is not necessary:

- to exercise the right to freedom of expression and information,

- for the fulfillment of a legal obligation,

- for reasons of public interest, or

- for the formulation, exercise or defense of claims;

• according to art. 18 RGPD, the right to obtain the limitation of the processing of your data when

- the interested party challenges the accuracy of the data,

- the treatment is unlawful and you oppose the deletion of the data,

- We no longer need the data but you need it for the formulation, exercise or defense of claims, or

- you have objected to the processing under article 21 of the GDPR;

• according to art. 20 RGPD, the right to receive the personal data that concern you and that you have provided us, in a structured format, of common use and mechanical reading, or to request that they be transmitted to another person in charge;

• according to art. 77 RGPD, the right to file a claim with a supervisory authority. As a general rule, you can contact the supervisory authority of your usual place of residence or work or of our company headquarters.

In case of doubts regarding the collection, processing or use of your personal data, as well as to obtain information, rectify, block or cancel data, revoke consents granted or oppose a certain use of the data, please get in touch directly with us at the address that appears in the legal notice.

Right of opposition

As long as we process personal data in accordance with the above to safeguard, in the framework of a weighing of interests, our overriding legitimate interest, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time, as indicated above. If the processing is carried out for other purposes, you will only have a right of opposition, if there are reasons that result from your particular case.

Once you have exercised your right to object, we will no longer process your personal data for these purposes, unless we can establish well-founded and legitimate reasons for the processing that outweigh your interests, rights and freedoms, or that the processing serves to assert , exercise or defend legal claims.

This does not apply if the processing is carried out for direct marketing purposes. In that case, your personal data will no longer be processed for that purpose.